Job Title: Tier 2 IT Services Consultant
Location: Durban
Job Summary:
Duties & Responsibilities:
The purpose of the role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality, with the key perfomance area being client support.
Support:
Process client requests and resolve incidents as soon as possible
Ensure hardware, desktop, network, app and connectivity functionality
Collaborate with third party service providers to resolve issues as needed
Functional network and infrastructure
Network and infrastructure maintenance
Ticket closure as soon as possible
Optimal BSC performance
Client satisfaction
Desired Experience & Qualification:
Hardware, application and software understanding and experience
4 years of support experience
Reliable car and valid driver’s licence
Skills:
Technical and product knowledge; hardware and software
Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
Interpersonal skills
Communication
Relationship building
Process driven
Resilience
Learning potential
Strategic insight
Relationship building
Attention to detail
Self-Starter
Package & Remuneration:
Basic Salary
Medical Aid
Provident Fund
Group Life
Monthly Bonus Incentive
Laptop Scheme
To Apply:
